Shipping Policy

Free Shipping to All of Brazil
SHOPCENTERBR offers free shipping throughout Brazil. We strive to provide our customers with the best shopping experience, guaranteeing free shipping on all orders delivered within the national territory.

Delivery Times
At SHOPCENTERBR , the order preparation time is 1 to 3 business days . After shipping, the delivery time can vary between 7 to 25 business days , depending on the customer's location and the carrier's logistics. These deadlines are estimates and may be affected by external factors, such as weather conditions and possible logistical unforeseen events. We work with the dropshipping model, which means that products can be sent directly from suppliers located in different regions, which can also influence the delivery time.

Order Tracking
All orders sent by SHOPCENTERBR have a tracking code that will be sent to the customer via email or WhatsApp after shipping confirmation. It is the customer's responsibility to track the delivery status through our website or directly on the carrier's website, using the tracking code provided. Access the Tracking page at the bottom of the website to track your order.

Delivery Problems
In case of delay or any problem related to delivery, the customer must immediately contact our customer service. Our team will take the necessary steps to resolve the situation as efficiently as possible.

Change of Delivery Address
If you need to change your shipping address, please contact us within 24 hours of placing your order and confirming payment.

Damaged or Defective Products
If the product arrives damaged or defective, please contact us within 7 calendar days of receipt to initiate the return process, as provided for in our Exchange and Return Policies and Refund Policy .

Thank you for shopping at SHOPCENTERBR!
We appreciate your trust in our products and services and we are always available to offer the best service.

Customer service

  • Company Name : ATC SHOPCENTER LTDA
  • Opening hours : Monday to Friday, 8am to 6pm
  • E-mail : support@shopcenterbr.com
  • WhatsApp : +55 (41) 99983-0650
  • Address : R. José Drulla Sobrinho, 190/Cs 2 - Uberaba, Curitiba, PR, ZIP Code: 81.550-250
  • CNPJ : 56.442.964/0001-44