Frequently Asked Questions (FAQ)

1. Can I track my order?
After shipping confirmation, you will receive a tracking code via email or WhatsApp. Use this code to track the delivery status directly on the Post Office website, the carrier website, or on our website.

2. What are the delivery times?

Delivery times vary depending on the customer's location and shipping method. In general, the transit time is 7 to 25 business days , in addition to the order preparation time, which is 1 to 3 business days . We work on the dropshipping model, which means that products are shipped directly from suppliers, which may influence delivery times depending on the origin of the product.

3. Can I exchange a product?

Yes, you can request an exchange for a product within 30 calendar days of receipt, as long as the product is in perfect condition and in its original packaging. Products with manufacturing defects will be exchanged at no additional cost. In the case of imported products, the exchange is subject to analysis and availability.

4. How do I cancel my purchase?

To cancel your purchase, please contact our customer support before the order is shipped. If the order has already been shipped, you may refuse to receive it or request a return of the product according to our Exchange and Return Policies and Refund Policy .

5. What payment methods are accepted?

We accept payments via credit card, bank slip and PIX. More details about each payment method can be found on the "Payment Methods" page of our website, available in the store footer.

6. How can I contact SHOPCENTERBR?

You can contact us via email or WhatsApp, available in the "Contact Us" section. Our opening hours are Monday to Friday, from 8am to 6pm .

7. Is my data safe?

Yes, we use SSL encryption technology to ensure that all transactions are secure. Your personal data is treated with complete confidentiality and security, as described in our Privacy Policy . For more information about security certifications, please visit the "Trusted Site" page in the store footer.

Customer service

  • Company Name : ATC SHOPCENTER LTDA
  • Opening hours : Monday to Friday, 8am to 6pm
  • E-mail : support@shopcenterbr.com
  • WhatsApp : +55 (41) 99983-0650
  • Address : R. José Drulla Sobrinho, 190/Cs 2 - Uberaba, Curitiba, PR, ZIP Code: 81.550-250
  • CNPJ : 56.442.964/0001-44